Shipping policy


Delivery Areas & Rates

We currently offer delivery to selected areas within Queensland, New South Wales and Victoria.

The carrier is selected based on the delivery destination, parcel size and service availability.

Local Delivery

Local delivery is available to selected Brisbane-area postcodes.

  • Orders under $99 :  $12

  • Orders $99 or more: Free Local Delivery

Availability will be confirmed automatically at checkout based on your delivery postcode.

QLD Standard Shipping

  • Up to 5kg:  $12

  • Over 5kg and up to 10kg:  $15

  • Orders $129 or more: Free Shipping

NSW & VIC Standard Shipping

  • Up to 2kg:  $12

  • Over 2kg and up to 4.99kg:  $17

Free shipping is currently available for eligible Queensland orders only.

Orders over 4.99kg to NSW or VIC are currently unavailable for standard shipping.

Processing & Delivery Times

Orders are generally processed and packed within 1–2 business days after your order is received.

Standard shipping generally takes approximately 5–8 business days after dispatch.

Delivery times are estimates only and may vary depending on your location, courier network conditions, peak periods and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Tracking & Local Delivery

For orders shipped by courier, tracking information will be provided by email once your order has been dispatched.

Please allow up to 24 hours for tracking updates to appear.

Local delivery orders may not include a tracking number. Please ensure your contact details and delivery address are correct so we can contact you if required.

Authority to Leave & Safe Place

Depending on the courier service and delivery address, parcels may be left in a safe place or taken to a collection point if no one is available to receive the delivery.

Where available, customers may provide delivery instructions at checkout. Please ensure any requested safe place is secure, sheltered and accessible to the driver.

Final delivery arrangements remain subject to the courier's delivery policies and driver discretion.

Delivery Delays & Failed Deliveries

Delivery times are not guaranteed. Delays may occur due to weather, peak periods, incorrect addresses, courier network disruptions or other circumstances outside our control.

Additional shipping charges may apply if an order is returned to us due to an incorrect or incomplete address, failed delivery or non-collection.

Address & Order Changes

Customers are responsible for providing a complete and accurate delivery address.

If you need to change your delivery address or order details, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has been processed, packed or dispatched.