Frequently Asked Questions

Learn more about e-Clicks, our products, member offers and how to shop with us.

Q1: About e-Clicks

e-Clicks 逸點生活 is an online store offering selected Asian groceries, skincare products, and everyday essentials. 

We focus on products that are practical, enjoyable and easy to add into daily life.

Q2: What kind of products do you sell?

We offer a mix of Asian snacks, pantry items, tea, wellness products, skincare, seasonal gift items and everyday lifestyle products.

Our range may change from time to time depending on stock availability, new arrivals and seasonal promotions.

Q3: Are your products stocked in Australia?

Yes. Our products are stocked locally in Australia and dispatched from Queensland. 

This helps customers shop more easily without waiting for international shipping.

Q4: How often do you add new products?

We regularly add new products and special deals.

Check our website often to discover new arrivals, seasonal items and limited-time offers.

Q5: Do you offer member discounts?

Yes. New members can enjoy 15% off their first order after signing up.

We may also share special offers, discount codes and limited-time promotions from time to time.

Q6: Do you offer gift products?

Yes. We offer selected gift-friendly products such as festive items and seasonal promotions.

These are suitable for family, friends, parents, seniors, corporate gifting and festive occasions.

Q7: Do you offer group buy or seasonal deals?

Yes. From time to time, we offer group buy deals, seasonal promotions and limited-time bundles.

These deals are usually available while stock lasts.

Q8: Are all products always available?

Not always. Some products are limited stock, seasonal items or pre-order items.

If an item is sold out, it may not be restocked immediately. We recommend ordering early for seasonal products and gift items.

Q9: Do you offer wholesale or business orders?

Yes. For wholesale, event, café, restaurant, retail or bulk order enquiries, please contact us directly.

We are happy to discuss suitable products, pricing and availability.

Q10: How can I contact e-Clicks?

You can contact us through our Contact Us page or email us if you have any questions about products, orders, wholesale enquiries or gift recommendations.